Data Protection

Batjille Privacy Policy

Discover how important your personal data is to us. See exactly how Batjille collects, uses, and protects your data — with complete transparency.

Last Updated: January 2026
Your privacy is our responsibility. By creating an account or using Batjille's services, you agree to this Privacy Policy. This policy sets out our commitment regarding how your data is used.

1. Introduction

Batjille (batjille.app) is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

Batjille's privacy policy has been developed in accordance with international data protection standards. We believe that managing user data transparently is the foundation of a trustworthy platform.

This privacy policy applies to all Batjille services — including the website, mobile app, live betting, cashier system, and customer support. Your data will never be used for any unauthorized purpose — that is our firm commitment.

Batjille may update this Privacy Policy at any time. For significant changes, we will notify you at your registered email address. Please check the "Last Updated" date at the top of this page regularly.

2. What Data We Collect

Batjille collects only the data that is necessary. Collecting excessive or irrelevant information goes against our policy. A detailed breakdown of the data we collect is provided below:

Directly Provided Information:

Data Type When It's Collected Purpose
Full name and date of birth At registration Identity Verification & Age Confirmation
Email & Mobile Number Registration & Contact Account Communication & OTP
National ID / Passport For KYC Verification Legal Compliance & Fraud Prevention
Payment details (bKash/Nagad number) For Financial Transactions Deposit & Withdrawal Processing
Residential Address Registration & KYC Geographic Eligibility Verification

Automatically Collected Information:

  • Device Information: Device type, operating system, and browser version.
  • IP Address: Location detection for security verification purposes.
  • Log Data: Login times, page visit history, and session information.
  • Betting History: Bets placed and win/loss records.
  • Cookies & Tracking: To improve our services and deliver a personalized experience.
Please note: We never store your full payment card number or bank account password. All transactions are processed through secure third-party payment gateways.

3. How Your Data Is Used

Batjille uses your information only for specific, legitimate purposes. It is never used for anything else without your consent. Our primary use cases are:

  • Account Management: Registration, login, password recovery, and profile updates.
  • Service Delivery: Placing bets, displaying odds, settling results, and live betting.
  • Financial Transactions:Processing deposits, withdrawals, and bonuses.
  • Legal Compliance: KYC, AML (Anti-Money Laundering), and age verification.
  • Customer Support: Responding to your complaints and inquiries.
  • Security: Fraud detection, account protection, and prevention of suspicious activity.
  • Improvements: Improving platform performance and enhancing user experience.
  • Marketing (with consent only): Sending promotions, bonus offers, and important updates.

Batjille will never use your information to push additional products or services on you. You can opt out of marketing communications at any time from your account settings.

4. How Long We Retain Your Data

Batjille does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For as long as your account is active, and up to 5 years after closure.
  • Financial Transaction Records: A minimum of 5 years, as required by AML regulations.
  • KYC Documents: 5–7 years as required by regulatory authorities.
  • Betting History: Up to 3 years after account closure.
  • Communication Logs: Support tickets and chat records retained for up to 2 years.

After the retention period, data is securely deleted or anonymized so you can no longer be identified. Certain data may be kept longer where required by legal obligation.

5. Sharing Information with Third Parties

Batjille does not sell your data. However, there are specific situations where limited information may need to be shared with third parties:

Permitted Sharing Scenarios:

  • Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the information needed to process transactions.
  • Identity Verification Agencies: Regulator-approved verification providers for the KYC process.
  • Legal Authorities: When required by court order, government directive, or legal obligation.
  • Technology Providers: For server hosting and security services — with only the necessary data shared.
Important: All third parties with whom data is shared are required to comply with our privacy standards. They may not use the data they receive for any other purpose.

For international data transfers, Batjille ensures that the destination country has adequate data protection measures in place.

6. Cookie Policy

Batjille uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help recognize you on future visits.

Cookie Type:

  • Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
  • Functional Cookies: To remember your preferences, such as language and time zone.
  • Analytics Cookies: Collecting anonymous statistics to understand how the site is used.
  • Marketing Cookies: To show you relevant ads, only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

7. Your Rights

Every Batjille user has the following rights regarding their personal data. We are fully committed to upholding these rights:

Right to Access Your Data

You can request to see what information we hold about you.

Right to Rectification

You may request corrections to inaccurate information or ask us to complete any incomplete data.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

You can restrict the processing of your data under certain circumstances.

Right to Portability

You can request a copy of your personal data in a portable format.

Right to Object

You have the right to object to the processing of your data for specific purposes.

To exercise any of these rights, email us at support@batjille.app. We aim to respond within 30 days.

8. Security Measures

Batjille uses industry-leading technology and processes to protect your data. Our security framework operates on multiple layers:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Database Encryption: Sensitive data in storage is kept in encrypted form.
  • Two-Factor Authentication (2FA): Additional verification when accessing your account.
  • Regular Security Audits: Penetration testing by third-party security experts.
  • 24/7 Monitoring: Automated and human monitoring to detect unusual activity.
  • Restricted Access: Only authorized personnel can access data, and only to the extent required.
Stay vigilant: Batjille will never ask for your password or OTP by phone or email. If anyone requests this in Batjille's name, it is fraud — report it to us immediately.

9. Data of Minors

Batjille strictly does not provide services to anyone under 18, and we do not collect their data under any circumstances. This is a non-negotiable policy.

Age is verified at registration. If a minor's information ever enters our system for any reason, it will be permanently deleted as soon as we become aware, and the associated account will be closed.

If a parent or guardian believes their child's information has been collected by mistake, please contact us at support@batjille.app.

10. Contact

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

  • Email: support@batjille.app
  • Response Time: Within a maximum of 2 business days.
  • Complaints Process: Email us with details — we aim to resolve your issue within 30 days.

Batjille takes your privacy concerns seriously. Your trust is our most valuable asset.

Why Batjille Is Trusted

How We Keep Your Data Secure

Batjille's privacy policy isn't just words — it's built into every technology and process we operate.

End-to-End Encryption

Every data transmission on Batjille is protected by 256-bit SSL encryption. No third party can read any information you send to Batjille.

Encryption

Data Minimization

We collect only the data that is necessary. Requesting more than what is needed goes against our policy — your privacy stays intact.

Minimization

KYC Protection

Your ID and documents are verified in a highly secure environment. KYC data is never shared with third parties.

KYC

Marketing Controls

No promotional messages are sent without your consent. You can turn off marketing communications at any time from your account settings.

Opt-Out

Automatic Data Deletion

Once the designated retention period expires, data is automatically and securely deleted. We do not hold on to outdated data without reason.

Auto-Delete

Access Control

Only authorized personnel can access your data. Every access is logged and audited regularly.

Access Control
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